As a Commercial Real Estate Agency, we always strive to look for efficiencies in business operations that also correlate to a genuine benefit in our client experience. We searched and considered various organisations so we could have the right partnership.
Initially, there was hesitancy about utilising the services of a group such as Real Trust to handle our Trust Account procedures because they are not on-site at our office. This preconception was dispelled and we found the Real Trust Team quickly aligned to our workflow procedures. More importantly, there was a professional synergy created by the Aston Team and Real Trust Team – essentially, they became an extension of us.
The true test is when issues arise, which inevitably do in any business, and there is always a concerted effort to resolve quickly and learn from the experience.
We appreciate our 5-year journey so far and we can only look forward to many more years of a constructive and fruitful relationship that will deliver benefits to not only the Aston Team, but in particular, our Clients.